职位职能

? Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity

? 随时以友好和乐于协助的态度迎接客人，并尽量了解和称呼客人的名字。

? Registers and rooms all arrivals according to established procedures

? 按照既定工作程序为所有来客登记并安排房间。

? Maintains intimate knowledge of departmental standards and procedures

? 熟知部门标准工作程序。

? Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation

? 履行入住、退房和换房手续，并确保所有资料都按照预订情况完整的输入酒店电脑系统。

Maintains cashier float and ensures accurate daily report of all money received

? 保持库存现金限额并保证每日对所收现金进行准确报告。

? Cashes hotel guest’s personal and travelers checks and assists with currency exchange

? 为酒店客人的个人支票及旅行支票兑换现金，并协助进行外汇兑换。

? Keeps abreast of all modifications to accounting policies and procedures

? 随时留意会计政策和工作程序的变化 。

? Responsible and attends to guest’s request of using the service of safety box at all times

? 随时负责回应客人关于使用保险箱服务的要求。

职位要求

1.有志在酒店行业发展的应届毕业生/实习生；

2.对担任酒店管理人员具有高度期望；

3.热爱服务行业，具有良好的顾客服务意识、亲和力、沟通技巧和团队合作精神。